To prevent this behavior from occurring, you must set up the connector correctly. The email item class is stripped when it's delivered through SMTP. Exchange Email ConnectorĪ recent change (made in October 2018) requires one additional step when you configure Exchange on-premises support. Make sure that there are no Exchange Web Access Policies that block access. Make sure that there are no Exchange Client Access Rules that block access. Resolution For symptom 2 Exchange Client Access Rules If the Teams Voicemail test doesn't return any errors, but the Teams client isn't retrieving any or all voicemails that are received in email (for example, the Teams client may retrieve voicemails from internal callers, but not from external PSTN callers due to Exchange mail flow rules), try the following resolution. Go to Microsoft Remote Connectivity Analyzer for Teams, select Teams Voicemail to run the test. Use Microsoft Remote Connectivity Analyzer to diagnose Voicemails are delivered to email clients (such as Outlook), but don't appear in the Teams or Skype for Business client. Alternatively, create a transport rule to bypass the spam filtering for Cloud Voicemail coming from them. Workaround for symptom 1Īdd the Cloud Service IP addresses listed at Microsoft 365 URLs and IP address ranges in an SPF record. To fix this issue, you can change the mail protection filter of the third-party email system to use the "P1 sender address" instead (which is formatted correctly), and then enable these kinds of email messages to pass through. However, the Skype for Business or Teams client filters messages depending on the formatting of the FROM field. The primary issue that affects third-party email systems is that the FROM address is formatted for PSTN calls in a non–RFC-compliant manner. For more information, see Set up Phone System voicemail. Third-party email systems aren't supported. Voicemail notifications with SPF failures will be delivered to Exchange, but mail flow rules that analyze the SPF failures may prevent delivery of these messages to the user's mailbox and therefore won't be available in any endpoint.
Therefore, check whether any such rules are enabled, and then change them accordingly. It means that voicemails are filtered out before they arrive in the Inbox. For example, rules can be enabled to mark email messages that have MP3 attachments as SPAM. Cloud Voice Mail (CVM) service now supports mail flow rules. These rules may affect delivery of email messages. To resolve this issue, check whether you have any Exchange mail flow rules (also known as transport rules) enabled, or you use a third-party email system (such as Gmail). Voicemails aren't delivered at all (in Outlook clients and the Skype for Business or Teams client).
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